Use the reports tab in DeliverLogic to match the order number to the receipt. Write the Order number On the receipt, snap a photo, and send it to email@example.com.
When will I be paid
Your first earnings statement will be displayed in the Jobble app on the 2nd Monday after you start. The statement will arrive in your bank account on the following week between Tuesday and Thursday. From this point on, your earnings will be displayed in your Jobble app Each Monday and will be available in your bank account each following week between Tuesday and Thursday depending on your bank.
I can’t find the customer’s house
Contact the customer by giving them a call or shooting them a text. Be sure to leave a message if they do not answer. Ask dispatch to check the customer’s order history to see if they’ve included better delivery instructions on a previous order. Wait 10 minutes until after the customer’s due time (if you arrive at 5:00, but the order is due at 5:10, please wait until 5:20 before proceeding.) If you still do not have an answer by this time, please tie their bags closed and set them in a secure location. Text the customer to inform them of where it was left. Please take a photo of the bags and email a copy to firstname.lastname@example.org . be sure to include the order number!
My customer isn’t available
Call and text the customer at least 3 times to see if they are available, sometimes they cannot hear the doorbell. Wait 10 minutes until after the customer’s due time (if you arrive at 5:00, but the order is due at 5:10, please wait until 5:20 before proceeding.) If you still do not have an answer by this time, please tie their bags closed and set them in a secure location. Text the customer to inform them where it was left. Please take a picture of the bags and email a copy to email@example.com . Be sure to include the order number.
My app doesn’t show my reports
Reports are cleared every sunday at 3PM EST. If you need to see your reports from the past please send an email to DeShawn@myorangecrate.com with your full name, location, and the dates you are requesting.
I got paid less than what my app stated
Your app earnings do not reflect the 60 cent Jobble fee deducted from your orders. If your Jobble Statement displays higher earnings than your DeliverLogic app, you have earned a bonus or marketing credit. If something still doesn’t seem right, send an email over to DeShawn@myorangecrate.com
Dispatch isn’t responding in chat
Please have patience, Our dispatchers handle multiple locations and drivers at once. If this is an emergency please ask dispatch to give you call via chat.
My credit card isn’t working
Please wait 5 minutes, and then give the card another try. If the problem persists, Message dispatch via Chat. They will have a card photo sent over for manual entry or assign your order to another driver. Use our New Card Request Form to order a replacement. You’ll also want to drop all shifts until your new card comes arrives in the mail.
Restaurant is closed / doesn’t have an item
Please send a message to dispatch via the Chat tab in Deliver Logic. They will reach out to the customer on your behalf.